Frequently Asked Questions.

• What is ‘Paspartout’?

  The name ‘Paspartout’ is derived from the French word ‘passe-partout’ which literally means ‘passes everywhere’. It is a border, such as a mat, that is used to frame or mount a picture.
  
  
  passe-partout |ˌpaspɑːˈtuː| |ˌpɑːs-|
  noun
  a picture or photograph simply mounted between a piece of glass and a sheet of cardboard (or two pieces of glass) stuck together at the edges with adhesive tape.

  • adhesive tape or paper used in making such a frame.

• What do I need to use Paspartout?

  The only thing you need is a computer with an internet connection and a modern webbrowser like:
  
  - FireFox 3.6 +
  - Google Chrome 6 +
  - Safari 4 +
  - Opera 10 +
  - Internet Explorer 8 +
  
  
  Note that Internet Explorer does not support the latest technologies like all the other browsers. To fully enjoy the capabilities of Paspartout we advise you to use a modern webbrower, not Internet Explorer.

• For how long can I use Paspartout free?

  You can use Paspartout free for as long as you want, no strings attached.

• Can I use my own domainname?

  Yes indeed you can. We don't sell domain names ourselves but our partner bNamed does. Read all about domain names in the Paspartout documentation centre.

• Is a domainname included in the package?

  You get a .paspartout.com domain name free with all of our plans. When creating a Paspartout you can choose your own subdomain which will look like this:
  
  yourname.paspartout.com.
  
  
  You can also use a completely custom domain name. If you don't have one already you can buy one at our partner bNamed.
  Read all about domain names in the Paspartout documentation centre

• Can I host a Paspartout site on my own server?

  Paspartout is a hosted service. This means hosting is included in the package and you can not detach your site from our server. We have built it this way to ensure speed and accessibility.
  
  

  If you have some programming skills you might want to check our API.

• What about backups? Are my files safe?

  You don't need to worry about backups yourself. We make about 10000 backups a year to different servers all over the world. So your files are safe with us.

• Can visitors download images from my portfolio?

  We made it as hard as possible for visitors to download images. A right click with 'Save image...' will not work. But more advanced internet users will know a way. Unfortunately it is not possible to publish images on the web without risk. So it's our advice to scale images to a size so they still give enough detail but are useless to people who want to publish them.

• Can I use Paspartout for commercial purposes?

  Yes, of course!

• What happens if I upgrade my subscription?

  Suppose you have bought a Paspartout Plus a few months ago and you want to upgrade to Paspartout Pro. Will the remaining months on your Plus account be lost while opgrading?
  
  The answer is no. Paspartout will recalculate the remaining days left and deduct that amount from the amount of your upgrade.

• Google can't find me, what can I do?

  It can take quite some time for your site to appear in Google, sometimes weeks or even months. This will happen automatically but you can play along to speed up the process. Here are some tips:
  
  - submit your site to Google on http://www.google.com/submit_content.html
  - in the following weeks you monitor your site in Google with the search command site:yoursite.paspartout.com
  - make sure your site is linked to from other sites (this will improve your ranking significantly)
  - link to other sites from your site (otherwise your site will look like a dead end to Google)
  
  There is no magic trick to get your site in Google. It's an automated process that is controlled by Google only. Nobody will be able to affect your Google ranking. The only thing you can do is read a little bit about how you can play by their rules in order to improve your ranking.

• My question is not in the list... what to do?

  Just head over to our commuity at Get Satisfaction and ask away! We will answer you as soon as possible, considering London time.